Hushe Return and Refund Policy

Last Updated: September 18, 2026

Thank you for shopping with Hushe. Our Return and Refund Policy is designed to make returns and refunds simple and transparent.

1. Contact Information

For questions regarding returns, refunds, or exchanges, please contact us at:

Email: podpora@hushe.cz

2. Policy Overview

• Return Period: 14 days from the delivery date 

• 60-Night Satisfaction Guarantee: Try Hushe for up to 60 nights

• Refund Processing: Within 14 days of receiving your returned product or proof that it has been sent back

• Return Shipping Costs: Covered by the customer unless the product is defective, damaged, or incorrect

3. Your 14-Day Right of Withdrawal

You may return your order within 14 days after delivery without giving any reason.

To start a return, simply contact us at podpora@hushe.cz.

We may ask for optional feedback about your return.

4. Our 60-Night Satisfaction Guarantee

We want you to genuinely love waking up with Hushe.

Try your Hushe alarm for up to 60 nights. If you are not satisfied with your experience, contact us at podpora@hushe.cz and our team will help you find the best solution, whether that means help with setup, a replacement, or a refund.

The 60-night satisfaction guarantee is provided in addition to your statutory consumer rights.

5. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at podpora@hushe.cz.

If your order has already been shipped, please follow the return instructions below.

6. Return Instructions

To start a return:

1. Contact us at podpora@hushe.cz with your order number.

2. Our team will provide you with the return instructions.

3. Safely package the product, preferably using the original packaging.

4. Send the product to the return address provided by our customer support team.

We recommend using a tracked shipping service.

Return shipping costs are covered by the customer unless the product is defective, damaged, or incorrect.

7. Refund Policy

Once we receive and inspect your returned product, we will confirm your refund by email.

Approved refunds will be issued to your original payment method within 14 days of receiving the returned product or proof that it has been sent back.

Your bank or payment provider may require additional time for the refunded amount to appear in your account.

You will receive an email confirmation once your refund has been processed.

8. Exchange Policy

We offer exchanges for defective, damaged, or incorrectly delivered products.

If you ordered the wrong product or variation, please return the original product and place a new order for the correct item.

For assistance, contact us at podpora@hushe.cz.

9. Exceptions and Special Cases

Damaged or Defective Products:
If your product arrives damaged or defective, please contact us as soon as possible. We may request photos or videos of the issue and will arrange an appropriate replacement or refund.

Incorrect Product:
If you receive the wrong product, please contact us. We will cover the return shipping costs and arrange the correct replacement or refund.

Lost Packages:
If your package does not arrive within the estimated delivery timeframe, please contact us so we can investigate the shipment with the carrier.

10. Contact Information

If you have further questions or require assistance, please reach out to us at:

Email: podpora@hushe.cz

We aim to respond to all emails within 1 business day.